Payments Policy

Accepted Payment Methods

We offer secure and convenient payment options to make checkout smooth for all our customers in the United Kingdom. We currently accept the following:

Cards

  • Visa
  • Mastercard
  • Maestro

Digital Wallets & Express Checkout

  • Shop Pay
  • Apple Pay
  • Google Pay

All payments are processed in GBP (British Pound).

Payment Security

Your payment information is protected using industry-standard encryption and secure payment processing technologies. We never store or have access to your full card or payment details at any time.

All transactions are handled through trusted, PCI-compliant payment providers to ensure the highest level of security.

Order Processing

  • Payment must be successfully completed before an order is processed or dispatched.
  • If a payment is declined or fails, the order will not be confirmed.
  • Where we suspect fraud or unauthorised activity, we reserve the right to cancel an order or place it on hold for verification.

Taxes

All prices shown on our store are inclusive of any applicable taxes. This means the price you see is the price you pay — no additional taxes are added at checkout.

Payment Issues

If you run into any problems during checkout, or have questions about payments, please contact our customer support team and include your order number where available.

Need Assistance?

Phone: +44 7454750953

Email: support@arthurandivy.com

Address: 39 Ludgate Hill, London EC4M 7JN, United Kingdom

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)

We aim to respond within 24 hours.