Terms of service

1. Overview and Acceptance

Welcome to Arthur & Ivy. These Terms and Conditions ("Terms") govern your access to and use of our website arthurandivy.com, including all content, features, services, and purchases made through the platform (referred to herein as the "Platform").

By accessing the website or placing an order, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.

2. Eligibility and User Obligations

You must be at least 18 years of age to place an order on the Platform. By using the Platform, you confirm that you meet this requirement.

You agree to provide accurate, complete, and up-to-date information when making a purchase or contacting us. Any misuse of the Platform or breach of these Terms may result in the restriction or suspension of your access.

3. Account Responsibility

Certain features of the Platform may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

Accounts are for individual use only and may not be transferred, sold, or shared. Arthur & Ivy is not responsible for unauthorised access resulting from your failure to protect your credentials.

4. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders deemed fraudulent, duplicate, or in violation of these Terms.

Prices are displayed in GBP (British Pounds Sterling) at checkout and may be subject to change without prior notice. By completing a purchase, you authorise the charge to your selected payment method for the full order total, including any applicable taxes and delivery costs.

5. Product Information and Availability

Products offered on the Platform may be available exclusively online and in limited quantities. We reserve the right to modify product descriptions, prices, and availability, or to discontinue products at any time.

We make reasonable efforts to display product details accurately; however, we cannot guarantee that colours, textures, or appearances shown on screen will exactly match the physical product.

6. Delivery and Shipping

Orders are dispatched via third-party courier services. Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Arthur & Ivy is not responsible for delays caused by courier companies, customs procedures, incorrect address information, or other circumstances beyond our reasonable control.

We currently ship within the United Kingdom. For delivery enquiries, please contact us at info@arthurandivy.com

7. Returns and Refunds

We offer a 30-day return period from the date of delivery. Returned items must be unused, unworn, undamaged, and returned in their original packaging.

To initiate a return, please contact us at info@arthurandivy.com Return postage costs are the responsibility of the customer, except where the item is faulty or incorrectly sent.

In addition to our store policy, you may also have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives consumers in the UK the right to cancel most online purchases within 30 days of receiving the goods.

Approved refunds will be processed within 7 business days of receiving and inspecting the returned item.

8. Faulty or Damaged Products

If you receive a damaged or faulty product, please contact us as soon as possible with a description of the issue and relevant evidence (such as photographs). We will assess the situation and, where appropriate, offer a replacement, refund, or other suitable resolution.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

9. Third-Party Services

The Platform may include access to tools, services, or integrations provided by third parties. These are offered "as is" and without warranties of any kind.

Arthur & Ivy does not control and takes no responsibility for third-party services, and cannot be held liable for any issues arising from their use.

10. External Links

The Platform may contain links to third-party websites. These are provided for convenience only. We do not endorse or control any external content, products, or services.

11. User-Generated Content

Any reviews, suggestions, feedback, or other content submitted to us may be used by Arthur & Ivy without restriction. By submitting content, you grant us a non-exclusive, royalty-free, and perpetual licence to use, reproduce, modify, and distribute it.

We have no obligation to maintain confidentiality of, or to compensate you for, any submitted materials.

12. Acceptable Use

You agree not to use the Platform for:

• Violating any applicable laws or regulations, including UK consumer protection law;
• Infringing intellectual property rights;
• Providing false or misleading information;
• Harassing, abusing, or harming others;
• Transmitting malware or malicious code;
• Collecting personal data without consent;
• Compromising the security or integrity of the Platform.

Violation of this section may result in immediate suspension or termination of your access.

13. Accuracy of Information

The Platform may occasionally contain errors or inaccuracies relating to pricing, promotions, descriptions, or availability. We reserve the right to correct such errors and update information without prior notice.

14. Disclaimer of Warranties

The Platform, and all products and services offered through it, are provided "as is" and "as available".

Arthur & Ivy makes no express or implied warranties, including those of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. Use of the Platform is at your own risk, subject to your statutory rights under UK law.

15. Limitation of Liability

To the maximum extent permitted by applicable UK law, Arthur & Ivy shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Platform or its products.

This includes, without limitation, loss of profits, data, or business opportunities. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

16. Indemnification

You agree to indemnify and hold harmless Arthur & Ivy from any claims, losses, damages, or expenses arising from your breach of these Terms or your misuse of the Platform.

17. Termination of Access

We reserve the right to suspend or terminate access to the Platform at any time, without notice, if these Terms are breached.

Obligations assumed prior to termination will remain in effect after termination.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts.

20. Changes to These Terms

We may update these Terms at any time. The most recent version will always be available on this page. Continued use of the Platform constitutes acceptance of the updated Terms.

21. Contact Information

Phone: +44 7828706943

Email: info@arthurandivy.com

Address: 2 Lansdowne Rd, Croydon London, CR9 2ER, United Kingdom

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)

We aim to respond within 24 hours.