Shipping policy

Delivery Areas

Arthur & Ivy ships exclusively to addresses within the United Kingdom. At this time, we do not offer international shipping outside the UK.

Processing and Delivery Times

Your estimated delivery timeframe is calculated as: Order Processing + Shipping Transit.

We partner with trusted UK carriers to ensure your order is handled securely and delivered promptly.

Order Cut-Off Time: Orders placed before 2:00 p.m. GMT on business days will be processed the same day. Orders placed after this time or on weekends/bank holidays will begin processing on the next business day.

All orders undergo a quality check and careful packaging before shipment, which is included in the processing timeframe.

Shipping Costs

We currently offer the following shipping option for all UK orders:

Package Protection and Lost Shipments

All shipments include complimentary parcel insurance at no additional cost.

If your tracking information shows no movement for more than 3 business days after dispatch, please contact us at info@arthurandivy.com We will promptly assist you in initiating a lost package investigation with the carrier.

Tracking Your Order

Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress from dispatch to delivery.

Delivery Issues

If you experience any delivery problems — such as delays, damaged packaging, or missed delivery attempts — please contact our customer support team immediately. We are committed to resolving any shipping-related concerns as quickly as possible.

Contact Us

Phone: +44 7828706943

Email: info@arthurandivy.com

Address: 2 Lansdowne Rd, Croydon London, CR9 2ER, United Kingdom

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)

We aim to respond within 24 hours.